“People will notice the change in your attitude toward them but won’t notice their behavior that made you change.” yourtango.com
The definition of “blindside” is to hit unexpectedly from or as if from the (blind) side; to surprise unpleasantly. In middle management, one of the most frustrating and anger evoking actions a colleague can take is to blindside another colleague. When this unpleasant surprise is directed toward one of your employees, the instinctive reaction is emotional and protective. I have found that the most challenging part of dealing with a blindside is knowing that the very first action I want to take is the very last thing that I should do, which is to react emotionally, protectively, personally.
In my mind, there are also two types of blindsides in business. The blindside that is directed at you personally and the blindside that just feels like it is directed at you personally but was actually never intended to be. The thing about a blindside is it always feels personal, when you are first hit.
I was blindsided this week. It felt very personal and yet in the moment I realized it was happening, I was dumbfounded by the unpleasant surprise and at a loss for how to process the “attack”. It was the hottest day of the summer (so far) in central New Jersey. I had just pulled into Staples parking lot to recycle and replace my empty printer cartridge. I prepared to depart my car, and quickly glanced at my emails. As I read through a string of back and forth between colleagues, I briefly see an exchange that shoots my nervous system into overload. As my hands begin shaking and my internal body temperature rises, I get sucked into the rabbit hole of scrolling to the start of this exchange and read to experience what has now turned into a full-on, unprovoked attack directed at one of my employees. This blind side was not personally attacking me and yet it felt very personal.
I have learned from past blindsides that even though I instantly wanted to reply in that very moment with a direct, emotional reply. What I wanted to do was the very last thing that I needed to do. When dealing with a blindside, the number one rule over everything else is STAY PROFESSIONAL. I proceeded to close my email and physically turned off my phone. I exited the car, started breathing slowly, consciously counting to five as I took a deep breath and counting again as I exhaled the emotion from my chest.
When blindsided (taken from terriklassconsulting.com):
Stop-Pause-Breathe
A great next step to collect ourselves and our thoughts is to:
- Stop the conversation from continuing any further and becoming more defensive.
- Pause to wrap your head around what has happened before deciding how to move forward.
- Breathe-Take a few minutes to take some calm and deep breaths to focus on your situation. This helps our bodies stop shaking and allows our minds to take over.
Do Not React; Think How To Respond
Instead of reacting to feeling blindsided, the better step to take is to think what needs to be shared next. If we simply react, we will only add to the tension rather than focusing on a direction to take. Think of helpful questions to ask to clarify this alternative solution while deciding how to present your perspective. Taking time to strategize what information you may be missing will help you make a better decision.
There will be moments in your career when it will take every muscle in your body to not respond. It will feel almost painful to resist the screaming urge in your body to “do something!”. After completing the stop-pause-breath and think steps, then (and only then) was I relaxed, ready and professionally prepared to proceed.
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